The deal, in plain language.

02Scheduling

Appointments are first-come, first-served and run during shop hours: Monday through Friday 8:30 AM to 6:00 PM and Saturday 8:30 AM to 3:30 PM. We're closed Sundays. If you can't make your appointment, call or text us as early as you can and we'll re-book you for the next open slot. Walk-ins are welcome but customers with confirmed appointments take priority. No-shows aren't billed but we do log them to keep the bay schedule honest.

03Estimates and approvals

We quote before we cut. Any change to scope or price after the estimate requires your explicit approval — verbal, text, or in person. We will not perform additional work without that approval, even if we find something while we're under the hood. If we cannot reach you and the additional work isn't safety-critical, we'll re-park the vehicle and call again.

04Diagnostic fees

Some jobs require a diagnostic before we can quote a repair. We disclose the diagnostic fee up front. If you complete the repair with us, we credit the diagnostic fee toward the total. If you decline the repair or take the vehicle to another shop, the diagnostic fee is still due.

05Workmanship warranty

Most repair work is covered for 24 months or 24,000 miles (whichever comes first) on parts and labor that we sourced and installed. Tires, batteries, and customer-supplied parts follow the manufacturer's warranty — we'll help you file a claim against the manufacturer where applicable.

To make a workmanship-warranty claim, return the vehicle to our shop and bring your invoice. The warranty does not cover damage caused by abuse, accident, modification, or normal wear beyond the covered window.

06Customer-supplied parts

We will install parts you bring in, but we cannot warrant them. If a customer-supplied part fails or doesn't fit, the labor to remove the failed part and install a replacement is billed at our standard labor rate. We may also decline to install a part we believe is unsafe or counterfeit; we'll explain why if we do.

07Storage, pick-up, and mechanic's lien

Vehicles must be picked up within five business days of the call or text saying the work is complete. After five business days we charge daily storage fees at our posted rate. Vehicles left longer than thirty days may be processed as abandoned under Texas Property Code Chapter 70 (Worker's Lien) and Texas Transportation Code § 683 (Abandoned Motor Vehicles). Under those statutes the shop has a mechanic's lien against the vehicle for the unpaid charges and may, after the statutorily required notice, sell the vehicle to satisfy the lien. We follow the statutory notice process to the letter; you receive every required notice in writing.

08Liability for the vehicle on premises

Vehicles are stored on the shop's premises at the customer's risk. We carry standard garage-keepers insurance covering damage caused by our own work or our employees' negligence. We strongly recommend you remove valuables (cash, electronics, documents, firearms) before drop-off. We are not responsible for items left in the vehicle and do not maintain an inventory of personal effects.

09Payment and accepted methods

Payment is due in full upon completion of the work. We accept the following, all in person at the shop:

• Visa
• Mastercard
• American Express
• Discover
• Cash

We do not currently accept online payment through this website — any prepay or deposit conversation happens at the shop and is recorded on the invoice. A vehicle will not be released until the invoice is paid (or the financing partner has confirmed approval; see below).

10Financing

We work with third-party financing partners who can fund tire, wheel, and repair work. Applying for financing means signing a disclosure with the financing partner, not with us. The financing partner runs its own credit check and decides on approval; the shop receives back only the approve / decline result and the amount approved.

Financing partners are subject to federal law (Truth in Lending Act, Equal Credit Opportunity Act, Fair Credit Reporting Act). The partner's disclosures and terms govern the loan itself. If you have a dispute about the financing — interest, payment schedule, credit reporting — that dispute is with the financing partner, not with the shop, although we'll help you navigate the conversation.

11SMS messaging consent

By providing a phone number on any of our forms or to staff in person, you consent to receive text messages from us about your specific appointment, callback, or message. We do not send marketing texts. Reply STOP to any of our texts to opt out at any time; standard message and data rates may apply.

12Electronic communications consent

By using this website and providing your email or phone number, you consent to receive transactional communications from us electronically. Booking confirmations, cancellation receipts, and service follow-ups satisfy any "in writing" requirement under applicable law.

13Right to refuse service

We reserve the right to decline work we believe is unsafe, illegal, or beyond our facility's capability. We will recommend an alternate provider when we can. We may also refuse service to anyone who has threatened or harassed our staff.

14Disputes, governing law, and venue

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute arising from the work we do for you, the use of this website, or these terms will be resolved exclusively in the state or federal courts located in Dallas County, Texas. You waive any objection to that venue or forum.

Important — Texas Deceptive Trade Practices Act. Nothing in these terms waives your rights under the Texas Deceptive Trade Practices — Consumer Protection Act (Tex. Bus. & Com. Code Ch. 17). If you believe we've done something that violates the DTPA, contact us first and we'll try to resolve it; your statutory rights remain intact regardless.

15Limitation of liability

Except for personal injury or property damage caused by our negligence, the shop's total liability arising from any single repair is limited to the amount you paid for that repair. We are not liable for indirect, incidental, or consequential damages (missed work, alternate transportation, towing) except where Texas law requires otherwise.

16Updates

We may revise these terms from time to time. The current version is always posted here with an "effective" date. Continued use of the shop after a revision constitutes acceptance of the updated terms.

17Contact

Mesquite Auto Force · 4036 I-30 Frontage Rd, Mesquite, TX 75150 · (888) 348-4808 · info@mesquiteautoforce.com