If it isn't right, we make it right.

02Service refunds

If a repair we performed doesn't resolve the symptom you came in for, return the vehicle within thirty days of the original service date and we'll re-diagnose at no charge. If we got the diagnosis wrong, we re-do the work or refund the labor charged for that repair. Bring your invoice and the same vehicle so we can verify the original work.

After thirty days, the workmanship warranty in our Terms of Service takes over (24 months / 24,000 miles on parts and labor we sourced and installed).

03Tire and wheel returns

Unmounted tires and wheels are returnable within fourteen days of purchase, unused and unmarked, with the original receipt. A restocking fee may apply if the manufacturer charges one for the specific SKU.

Mounted tires can only be returned if there is a verified manufacturing defect. Those claims go through the tire's manufacturer warranty. We will help you file the warranty claim and, where the manufacturer pays out, we credit the refund back through the original payment method.

Road-hazard or treadwear coverage purchased at the time of install is governed by the specific plan terms; bring your receipt and the damaged tire and we'll process the claim with the underwriter.

04Special-order parts

Special-order parts are non-refundable once the part has been ordered, except for documented manufacturer defects. We always tell you up front when a part needs to be special-ordered and give you the chance to decline before we place the order. Special-order parts are billed at the price we quoted at time of order.

05What we can't refund

• Customer-supplied parts — these follow the manufacturer's warranty; the shop is not the seller.
• Diagnostic fees once the diagnosis was correct and accepted — if we got it right, you owe the fee.
• Cosmetic upgrades, wraps, audio installs, and detailing once the work has been performed; you can ask us to fix specific defects in workmanship, but not for a refund of completed cosmetic work.
• Disposal, shop supplies, and environmental fees once the work is started — those costs are incurred as soon as the bay is prepped.

06Financing-paid repairs

If you paid for a repair through one of our financing partners and later request a refund, the refund flows back to the financing partner — not to your bank account or card directly. The partner applies the refund to your loan balance per their own terms; this typically takes longer than a direct refund to a credit card.

07How to start a claim

Call (888) 348-4808 or email info@mesquiteautoforce.com with:

• Your invoice number.
• The date of service.
• A brief description of the issue.

We respond within one business day and aim to resolve the majority of refund claims within seven business days.

08How refunds are issued

• Card payments are refunded back to the same card. Refunds typically post within 5 to 10 business days depending on the issuing bank.
• Cash payments are refunded by cash, check, or in-shop credit at the customer's choice.
• Financing-paid repairs are refunded back to the financing partner; see the section above for timing.

09Texas Deceptive Trade Practices Act

Nothing in this policy waives your rights under the Texas Deceptive Trade Practices — Consumer Protection Act (Tex. Bus. & Com. Code Ch. 17). If you believe a refund issue rises to a DTPA matter, contact us first and we'll try to resolve it; your statutory rights remain intact regardless.

10Updates

We may revise this policy from time to time. The current version is always posted here with an "effective" date.

11Contact

Mesquite Auto Force · 4036 I-30 Frontage Rd, Mesquite, TX 75150 · (888) 348-4808 · info@mesquiteautoforce.com